Janet Paschal Store FAQs


	Store FAQ's Feb 6, 2012 1. How is your store secure? We do not store any of the information used during checkout. Our store only hosts Janet's products. When you place an item in your cart, your browser is linked to the Paypal server, a secure system that is being used by over 100,000 Web merchants, including Dell, eBay, and Barnes & Noble. You will see Janet Paschal Ministries, Inc as the title of your shopping cart, but if you look in your browsers address bar you will see: https://www.paypal.com/ , followed by a long string of characters which Paypal uses to keep track of your specific shopping cart and the items it contains. The 's' at the end of the http means you have a secure connection (s for security), you will also see at the bottom right of your cart 'secure payments by Paypal' and a padlock in the locked position. Your cart will stay secure all the way through checkout. 2. How do I get in contact with you if I have a problem during or after my shopping experience? There is a 'Contact Us' link on almost all of our pages (including this one) with an email link. Also, at the bottom of the products page within the store we have posted an email link. 3. How is my order shipped? (Economy or Priority Mail are your two choices - read on) We are using exclusively the United States Post Office for shipping, and the default shipping rates are based on the 'media' rate. During the checkout process, you will be offered a shipping option of either economy (media rate) or Priority mail via a drop down menu.. 4 How soon is my order shipped? Allow 10 business days (Mon-Fri) for your order to arrive. Depending on when your order is received by us, we will make every attempt to turn around the order in 24 hours, however, this is not a guarantee. Please understand, once we place your order in the hands of the Post Office, they are now responsible for the delivery of your order. Overall they do a great job for the fees charged, but there are times the delivery simply is not as fast as we would all like. ;-) Should you need a performance vocal track sooner than the physical shipping timeline would provide, you may contact us via the "Contact Us" link. 5. Do you ship to other International destinations? Due to the high costs of international shipping, we now only offer shipping to the US and Canada. If you reside outside of these two locations, you may contact our offices (use the contact us link) and we will be more than happy to provide an estimated shipping charge to your location. Only shipping options that provide tracking information will be offered. 6. Do you offer digital downloads? Yes. After the checkout process is complete, we will email the selection(s) within 24 hours of checkout. We do not use automated software, we process the order manually, thus the 24 hour window. PLEASE ensure you provide a working email address during checkout as this is how your selection will be delivered. If you do not see a song choice on our store, use the contact us link and provide us the song title(s) and we will respond in a timely manner to provide you with the availability of your requested song. We do not post all the available mp3 options in our store, just the most requested. 7. What Is A Performance Track? A music track where the lead vocal (and sometimes all vocals) are removed. This allows another singer to provide the lead vocal (or vocals) in a live setting. 8. Shipping To Canada International shipping (including Canada) has become very expensive. We still offer shipping to Canada at checkout, however, we ship only USPS International Priority mail which includes tracking. Customs: While Janet Paschal Ministries is a United States Not for profit organization, Customs does have the right to add an import duty to your order. We have no control over this, so please understand, if your order arrives with a duty fee owing, or is held up in customs awaiting your payment of a duty prior to releasing your order, that is an issue over which we have no control. We suggest allowing a "minimum" delivery time of 10 days and yes it can take upwards to 3 or 4 weeks. While the 3 to 4 weeks time factor does not happen often, it does happen. We have never lost a shipment to Canada, however we are unable to say this about other international destinations, . Should you need a performance vocal track sooner than the physical shipping timeline would provide, you may contact us via the contact us link and we can provide additional options.